Wednesday, November 01, 2006

Rewind

I want a do-over on today so far. Living 45 minutes from where you work can be a pain in the ass, especially when a wreck in the morning stretches the drive to work to 2 hours, and then you have to hop into the car an hour later and make the round-trip yet again. Bah.

Living in the country is kind of fun, though, come Halloween time. Many, many trick-or-treaters, and we got cleaned out of candy by 8 PM or so. It was fairly crazy driving down a street next to our house, as the neighborhood apparently goes all out with scenes and mini haunted houses and what-not, and it was pretty much pandemonium with many hundreds of peoples running around, freaking out.

Only got in 10 or so SnGs last night but I managed to post a nice little $300 profit, which was a welcome change from the junk-kicking of the previous two days. I also finally got a response from Full Tilt support about the whole site taking a dump on me the night before, which was a little underwhelming.

Starting with the positives, the did actually read my email and claimed to review the SnGs I was involved in. They also added a $24+$2 token to my account, which was nice. And that's pretty much it for the positives.

It took them nearly 24 hours to get back to me, though, and they didn't really address my issues, seemingly shuffling me off into the category of someone trying to scheme money out of them and get refunded for the SnGs I was in when I lost connection. In my email I made it really clear that I was NOT asking for a refund, and that what I really wanted was clarification on whether or not they were addressing the widespread connectivity and client issues they've been having of late, and how they handle SnGs if the site goes down completely in the middle of one. The only quasi-answer I got was that when I sign up for a MTT or a SnG on their site, I'm fully responsible and assume all risk of what might happen if I lose my connection. Which, umm, I understand, but that's kind of a poor line to take, methinks, especially when I pointed out in my email that they were in danger of losing me to PokerStars, if I couldn't be sure that their site would allow me to complete SnGs that I signed up for.

More annoyingly, they claimed that after reviewing the games that I only lost connection for a minute and a half. That's just simply not true. I wouldn't have blinded off in all three if that were the case, aside from the fact that it was well over 15 minutes before I could reconnect. I have to assume that it's an honest mistake on their part, but even so it doesn't instill me with much confidence, as far as similar issues in the future being addressed appropriately. Again, I wasn't asking for a refund, so they had no reason to downplay how long I was unable to reconnect to the site.

It's cool they gave me a free $26 token, which they didn't have to do, so give them credit for that. It's not cool, though, that their client is still really buggy and prone to taking a dump, and not cool that people are still having connectivity issues that they're unable or unwilling to openly address. I'll still probably straddle PokerStars and Full Tilt for the near future, but one more incident like the last one will probably cause me to give Full Tilt the heave-ho, as there's no reason to flush $240-$300 in SnG entries down the toilet each time I have connectivity issues and can't log in, get blinded off, etc.

3 comments:

Mark said...

FWIW, I haven't had any problems with Full Tilt's software. I wonder if a reinstall would help?

Drizztdj said...

How long have you played on FT Mark?

I love the site but there's been connection problems in the past, even recent past.

Snotty said...

I wonder if its a regional issue. I'm in the Washington, DC area, playing 2-4 hours about 5 days a week. I've got a strong connection through comcast, and haven't experienced any downtime. I'm usually on anywhere between 6pm and 12 am EST.